Terms and Conditions

Welcome to Eossa. By accessing or using our website, you agree to be bound by the following Terms and Conditions. Please read them carefully.

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 1. General Information

This website is operated by *Eossa*. Throughout the site, the terms "we", "us", and "our" refer to the brand. By visiting our site or purchasing something from us, you engage in our service and agree to be bound by these Terms and Conditions.

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 2. Eligibility

By using our website, you confirm that you are at least 18 years old or using the site under the supervision of a parent or legal guardian.

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3. Products and Services

We reserve the right to:

* Limit the quantities of any products we offer.
* Change or update product information at any time without prior notice.
* Discontinue any product at any time.

We make every effort to display product colours and details accurately, but we cannot guarantee that your device's display will be accurate.

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 4. Pricing and Payment

All prices listed on the website are in *INR* and inclusive/exclusive of taxes as mentioned. Prices may be updated without prior notice.

We accept various forms of online payment. By completing a payment, you confirm that the payment method used belongs to you or that you are authorised to use it.

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5. Orders

We reserve the right to refuse or cancel any order for reasons including but not limited to:

* Product unavailability
* Errors in product or pricing information
* Suspected fraudulent activity

Once an order is placed, you will receive a confirmation email. This confirmation does not guarantee acceptance of the order.

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 6. Shipping and Delivery

Delivery timelines are estimates and may vary due to circumstances beyond our control.

We are not responsible for delays caused by courier partners, natural events, or incorrect shipping information provided by the customer.

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 7. Returns and Exchanges

Please refer to our *Return & Exchange Policy* for detailed information. In general:

* Items must be returned unworn, unwashed, and in original condition.
* Items must include all tags and packaging.
* Returns may be rejected if items show signs of use or damage.

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 8. Intellectual Property

All content on the website—including text, graphics, logos, images, and designs—is the property of *Eossa*. You may not reproduce, modify, distribute, or use any content without written permission.

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 9. User Conduct

You agree not to:

* Use the website for unlawful purposes.
* Interfere with its security, servers, or networks.
* Attempt to gain unauthorised access to any part of the website.

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 10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content, policies, or practices of such sites.

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 11. Limitation of Liability

We are not liable for any:

* Direct, indirect, or incidental damages
* Loss of data or profits
* Issues arising from the use or inability to use our website

Your use of the website is at your sole risk.

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12. Privacy

Your submission of personal information is governed by our *Privacy Policy*.

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Custom Orders Disclaimer

Please note that all custom order requests are subject to approval, and acceptance is not guaranteed. Each request is evaluated based on feasibility, design complexity, and our ability to execute the desired outcome.

As all consultations and communication take place online, without in-person consultations or physical fittings, we cannot guarantee an exact replication of the reference images or inspiration provided. Differences in colour, fabric appearance, silhouette, fit, proportions, and minor design details may occur during the production process.

By placing a custom order, you acknowledge and accept these limitations and understand that the final garment may vary slightly from the reference image. Such variations are inherent to the customisation process and should be expected.

No Returns, Exchanges or Refunds on Custom Orders

All custom-made garments are created specifically according to the customer's chosen design, colour, size, and other customisation preferences. As these products are made to individual specifications and cannot ordinarily be resold as standard inventory, all custom orders are final sale and are not eligible for returns, exchanges, or refunds.

By proceeding with a custom order, you confirm that you have carefully reviewed and understood the terms outlined above and agree to the limitations associated with custom-made garments.

Please place a custom order only if you fully understand and agree to these conditions.

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Thank you for shopping with *Eossa*!